NxtGenTV Elite

Support

Write to [email protected]. One person reads it.

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Does the app include channels?

No. NxtGenTV Elite is a media player only. It does not provide, sell or include any channels, streams, playlists or subscriptions. You need a subscription with a live TV provider of your choice, and you are responsible for making sure you are authorized to use it.

Which providers work with it?

Any provider that gives you one of these: an Xtream Codes login (username, password and server URL), an M3U playlist (a URL or a file on your device), or a Stalker portal (portal URL and MAC address). M3U and Stalker sources can add an XMLTV guide URL.

Does it work on phones?

Yes. The phone and tablet app is built for touch, not a shrunken TV screen. Live TV, the guide, movies, series, recording and scheduling all work on a phone.

Where are recordings saved?

On the device that records: internal storage, a USB drive or an SD card. At most 4 recordings and downloads can run at once, within your provider's connection limit.

Is there a trial?

The yearly plan starts with a 7-day free trial, on Google Play or on this website. Each person gets one trial.

What is the difference between yearly and lifetime?

A yearly plan renews each year until you cancel it where you bought it. A lifetime licence is one payment and does not renew.

Does the app track me?

No ads, no analytics and no tracking. Your provider login is encrypted on your device and sent only to your provider, never to us. The privacy policy has the details.

Which devices are supported?

Runs on Android TV / Google TV, Fire OS Fire TV devices, and Android phones and tablets. Vega OS Fire TV devices are not supported.

Why is this device not unlocked?

Sign in on the device with the same email address you used when you bought. If the device still does not unlock, check your account page: it lists every device signed in and every purchase on the account.

How do I free a device slot?

Open your account page, find the device in the list and remove it. A device that has not been used for 30 days is removed automatically when a new device needs the slot.

How do I cancel a yearly plan bought in the Amazon Appstore?

Open the Amazon Appstore on the device, go to your subscriptions and cancel there. Cancellation has to happen where the plan was bought.